Privacy Policy

Privacy Policy Overview

NZ Building Inspection is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or use our services.

By using our website or engaging our services, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

We may collect personal information that you provide to us directly, including but not limited to:

• Name and contact details (such as phone number and email address)
• Property address and inspection-related information
• Payment and billing information
• Any information provided through forms, enquiries, or communications

We may also collect non-personal information automatically, including:

• IP address and device information
• Browser type and usage data
• Website interaction and browsing behaviour

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How We Use Your Information

We use the information we collect to:

• Provide and deliver our inspection services
• Communicate with you regarding bookings, reports, and enquiries
• Process payments and manage accounts
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell or rent your personal information to third parties for marketing purposes.

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Sharing of Information

We may share your information with trusted third parties where necessary to operate our business, including payment providers, IT service providers, and contractors. Any such sharing is limited to what is reasonably required and subject to confidentiality obligations.

We may also disclose information where required by law or where permitted under the Privacy Act 2020.

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Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes the use of secure systems and processes.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse website performance, and understand how visitors interact with our site.

You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

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Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of that information if it is inaccurate.

We will respond to such requests in accordance with the Privacy Act 2020.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact NZ Building Inspection using the contact details provided on our website.